I have strong reasons to believe that GTBank customer records may have been compromised (or about to be) and some fraud is either being perpetuated against customers or about to be.
Here is why: I received the alert below by email on 2 March 2014 for a transaction I neither initiated nor authorised. A friend of mine received a similar alert on 14 March 2014 for a transaction he neither initiated nor authorised. And both looked genuine. Both alerts concerned the Naira Mastercard accounts.
I complained to GTBank and they requested my permission to block my card as a precaution against further withdrawals. I was grateful for that, but I also wondered why they couldn’t investigate to find out who did it in the first place. Knowing what hassles I would go through to get another card or get it unblocked, I told GTBank to hold off any action. I have confirmed that I did not initiate the transaction but I am stumped. So as a precaution, I have moved cash away from the Naira Mastercard sub-account into other accounts. I will only move money into it when I need it.In any case, although I received the alert, to date nothing has been deducted from my account yet.
So here’s my thinking. Someone may have got access into GTBank systems and they are in the process of exploiting some vulnerabilities, prior to ripping off customers big time.
I stand to be corrected if I am wrong but this is my experience. Hope it helps someone. Did this happen to you too?
Dear Valued Customer,International Transaction Notificationon Your CardThank you for using your GTBank Naira MasterCard.
This is to inform you that the Naira equivalent of the transaction with the details below has been authorised on your account:
|Transaction Location||:||GOOGLE *LTD ADWORDS CC@GOOGLE.COMCAUS|
|Date||:||Mar 2 2014 12:01PM|
If you did not initiate this transaction, kindly call our fully interactive 24 hrs self service Contact Centre, GTCONNECT, on 0700-GTCONNECT (0700-482666328), 01-4484000, 0802-9002900 or 0803-9003900 or visit any GTBank branch nearest to you.
Thank you for banking with us.
GTBank Card Services Team.